Refund policy

No Returns & Final Sale Policy

At RJI Collectibles, all sales are final.

Due to the nature of sealed trading card products and to protect the integrity of our inventory, we do not accept returns or exchanges under any circumstances once an order has been placed.

Final Sale Items

All products sold by RJI Collectibles are considered final sale, including but not limited to:

  • Sealed hobby boxes

  • Blaster, mega, and value boxes

  • Preorder or presale items

  • Clearance or promotional items

Opened, unsealed, tampered, searched, weighed, or altered products are strictly non-returnable and non-refundable.

Preorders & Presales

  • Preorder and presale items cannot be canceled, returned, or refunded once submitted.

  • Release dates are determined by manufacturers and may change without notice.

  • Orders containing both in-stock and preorder items will ship together once all items are available.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during transit, defective, or incorrect due to our error, please contact us within 3 days of delivery at support@rjicollectibles.com with:

  • Your order number

  • Clear photos of the issue

  • Original packaging and shipping materials

All such cases are reviewed case by case. Approved resolutions may include a replacement, store credit, or refund at our discretion. Claims submitted after 3 days will not be eligible for review.

Refused or Undeliverable Shipments

  • Refused deliveries or shipments returned due to incorrect or incomplete address information are not eligible for a refund.

  • Original shipping costs and any return shipping or carrier fees will not be refunded.

Chargebacks & Fraud

Unauthorized chargebacks or false claims may result in order cancellation, account restriction, and permanent refusal of future orders.

Contact Information

For all return, refund, or order-related inquiries, please contact us at:

Email: support@rjicollectibles.com
Phone: +1 (707) 400-5017